Principal UX Researcher
Turning complex insights into product and service decisions that drive measurable impact
Principal UX Researcher
Turning complex insights into product and service decisions that drive measurable impact
How I Drive Impact
With 14+ years of experience, I partner with cross-functional and executive stakeholders to translate user needs into high-impact product and service decisions.
I lead research and experience strategy across healthcare, government, education, and enterprise environments—helping organizations move from insight to action with clarity and confidence. My work has supported high-value initiatives, including those tied to multimillion-dollar outcomes.
I’ve also presented at industry conferences, been published in UX publications, and mentored emerging UX professionals.
Where I Add Value
I focus on delivering strategic value through:
- Research-driven strategy that informs product direction and prioritization
- Executive-level insight delivery that enables confident decision-making
- Complex system optimization across workflows, platforms, and user journeys
- End-to-end research leadership, from discovery through implementation
My approach goes beyond research execution—I focus on ensuring insights are clearly translated into decisions that drive meaningful outcomes.
Core Expertise
- User Research & Insight Synthesis
- Experience Strategy & Service Design
- Information Architecture & Complex Systems
- Usability Evaluation & Optimization
- Cross-functional Collaboration & Stakeholder Alignment
(Tools and methods available upon request or within case studies)
How I Work
I lead research that drives product strategy and delivers measurable business impact.
1. Frame the Right Problem
I align leaders and teams on clear objectives, ensuring we solve the highest-value problems.
2. Drive Strategic Alignment
I connect user insights to product and business priorities to guide confident decision-making.
3. Generate Trusted Insight
I apply rigorous, mixed-method approaches to produce credible, decision-ready findings.
4. Synthesize for Action
I distill complexity into clear, executive-ready recommendations that move teams forward.
5. Influence at Scale
I partner across product, design, engineering, and leadership to ensure insights shape strategy and execution.
6. Deliver Measurable Impact
I measure success by product outcomes, adoption, risk reduction, and business value.