Strategy leadership grounded in research.
Product and experience strategy leader with 14+ years of experience translating customer insight, complex systems, and emerging technology into clear priorities, stronger services, and executive decisions.
Download RésuméExperience and impact at a glance.
Years of experience
Leading UX research, product strategy, and experience strategy across complex organizations.
Healthcare products
Research and strategy experience spanning a large digital healthcare portfolio.
Clinical applications
Directed UX strategy across an interconnected clinical application ecosystem.
Federal awards supported
Contributed UX and human-centered strategy to successful federal contract pursuits.
Leadership across complex systems.
Lead UX Strategist & Principal Researcher · Oddball
Partner with the SEC Chief Data Officer, executives, product leaders, and engineering teams to shape enterprise data-platform strategy, modernization priorities, service improvements, and human-centered AI opportunities.
CX Insights Strategy · Oddball
Led mixed-method research across complex VA service journeys, translating cross-program evidence into executive insights, systemic experience priorities, and coordinated product and service recommendations.
Lead UX Researcher/Designer · Flexion
Led research across federal legal and healthcare platforms, connecting usability, workflow, accessibility, and service insights to product decisions in regulated environments.
Senior UX Researcher to Interim Director of UX · American College of Cardiology
Led research across 200+ healthcare products and directed UX strategy across 28+ clinical applications while establishing scalable research governance and strengthening organizational UX maturity.
Strategy from insight through execution.
A multidisciplinary practice connecting customer evidence, organizational realities, product direction, and emerging technology.
Customer and experience strategy
INSIGHTS · JOURNEYS · SERVICE DESIGNTranslate customer, provider, and stakeholder needs into clear experience priorities and service strategies.
Research leadership and governance
MIXED METHODS · SYNTHESIS · OPERATIONSLead complex research programs and establish repeatable practices that improve evidence quality, visibility, and adoption.
Product and systems strategy
ROADMAPS · PRIORITIZATION · WORKFLOWSConnect user needs, business priorities, and technical constraints to guide product direction and organizational decisions.
Human-centered AI strategy
AI STRATEGY · HUMAN-AI INTERACTION · RESPONSIBLE INNOVATIONIdentify practical AI opportunities while keeping usability, human oversight, risk, and implementation realities visible.