SELECTED WORK
Strategy applied to complex, high-stakes systems.
A selection of strategy, research, and transformation work across federal, healthcare, and enterprise environments. Details are intentionally generalized to protect client confidentiality.
Connected customer insight, enterprise workflows, and technical constraints to influence platform direction, service improvements, and an actionable AI roadmap.
Synthesized mixed-method research across complex service journeys to identify systemic friction and inform executive-level experience decisions.
Led strategy and research across 200+ products and 28+ clinical applications while establishing repeatable research practices and governance.