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case study

Scalable Healthcare Research Practice

Building a repeatable research practice across 200+ healthcare products and 28+ clinical applications to strengthen evidence quality, governance, and strategic decision-making.

the challenge

Research at scale lacked a shared operating model

Teams working across more than 200 healthcare products and 28 clinical applications needed a consistent way to plan, conduct, and use research. Different workflows, tools, and stakeholder expectations created uneven visibility and made it difficult to connect insights across the broader product ecosystem.

the approach

Build the system behind scalable research

I led research strategy across the product portfolio while establishing repeatable practices for planning, execution, synthesis, and governance. I partnered with product, design, clinical, and business leaders to improve how evidence was generated, shared, and applied to decisions across teams.

the impact

A scalable research capability across the portfolio

The resulting practice gave teams clearer standards, more consistent ways of working, and stronger visibility into research across the portfolio. Leaders gained a more reliable evidence base for prioritization, experience improvements, and strategic product decisions.

key contributions

What I delivered

Portfolio research leadership, operating-model design, and governance created a stronger foundation for evidence-driven healthcare product decisions.

Directed research strategy across more than 200 healthcare products and 28 clinical applications, connecting individual initiatives to broader portfolio needs.

Portfolio research leadership HEALTHCARE STRATEGY · CROSS-FUNCTIONAL LEADERSHIP

Established repeatable practices for research planning, execution, synthesis, and knowledge sharing to improve consistency across teams.

Scalable research operations OPERATING MODEL · RESEARCH GOVERNANCE

Translated research across the portfolio into clear narratives that helped leaders prioritize investments, experience improvements, and product direction.

Executive evidence strategy PORTFOLIO INSIGHT · STRATEGIC INFLUENCE