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Signed in as:
filler@godaddy.com
Since the pandemic, many companies have moved to virtual/remote work, which can present new challenges for employee accessibility. Current internal communication processes, particularly among Slack and Zoom, may present substantial challenges to disabled individuals, many of whom may not be vocalizing these challenges for a variety of reasons (e.g. fear of retaliation, anxiety, trauma from past employer disclosure experiences, learned helplessness etc.). Not addressing these obstacles wastes a massive source of innovation as it prevents these employees from doing their best work, thereby limiting valuable contribution to the company as a whole. This presentation identifies the problem, defines the difference between disability awareness versus acceptance, and shares 32 specific ways you can help create a more accessible virtual work environment on Slack and Zoom.
Inclusion Starts With Us - Internal training developed by Lia D. McCabe 2022
Have you ever wondered why the website you spent so much effort designing wasn't living up to user's expectations? Have you ever received complaints such as 'I just couldn't find what I was looking for' but when you asked the user to give you more detail, they simply couldn't recall? It can be hard to design for users who can identify that there's an issue but may not be able to specify what that particular issue is. We often get comments like "I don't know how you could fix it, it just seems complicated" or "if I can't find what I'm looking for I just Google it". If you find yourself hearing these comments frequently, you may benefit from the 'Fly on the Wall' technique. This lightening talk will briefly highlight how I used passive observation of user behavior through heatmapping and user session video replay to identify pain points, boost conversions, and optimize your site. You will leave the talk with the knowledge to utilize this same technique and apply it to your own future projects.
Lia McCabe pictured presenting at DCUX2019
Article No :1756 | May 13, 2020
How To Gain Actionable User Insights Through Simple Observation: A Case Study
How do you find actionable insights in this fast-paced environment, where we don’t always have time to recruit, schedule, and moderate testing sessions?