Portfolio

The Georgia Tax Tribunal needed to improve the quality control process within its digital petition system. I led discovery research to identify systemic issues impacting accuracy and efficiency, uncovering key insights that informed new product direction and workflow improvements.

Tainotek sought to streamline their lead submission experience during a period of increased demand. I led usability research to identify barriers in navigation, functionality, and user expectations, translating findings into recommendations that improved clarity and reduced friction.

Frequent user complaints highlighted friction in the login experience. I led design and experience improvements to simplify flows, clarify system feedback, and reduce user confusion.

AutismWish needed to support users accessing their platform via mobile devices. I redesigned the referral process to better align with user behavior, improving accessibility and usability for families navigating the application process.